FAQ and policies

You choose a rate when you book.

Standard rate: strict cancellation.

Non-refundable rate: save 5%. You pay 5% less for the stay, and the stay price is not refunded if you cancel or change your dates.

The refundable damage deposit is always returned in full if you cancel. Refunds go back to your original payment method. To cancel, use the "Cancel my booking" link in your confirmation email. It shows your refund and processes it right away. Lost the email? Contact info@cozystays.co.

Yes. A $200 refundable damage deposit is added to your booking at checkout. The damage deposit is fully refundable. The day after check-out, once we have checked the home, the deposit is automatically refunded to your original payment method (it usually appears within 5 to 10 business days). We only keep part of it to cover damage beyond normal wear, and we'll send photos and an explanation if that ever happens.

The price you see includes the nightly rate, the cleaning fee, all other fees and taxes. The only extra charge is the refundable damage deposit.

Yes. Enter it in the promo box on the booking form. It takes the discount off your stay price, and the damage deposit stays the same.

You pay securely by card on Stripe's checkout page. We never see or store your card number.

Check-in is after 4:00 PM and check-out is before 11:00 AM. Check-in is self check-in with a keypad code.

Early check-in, late check-out and extensions aren't guaranteed, but we will do our best to accommodate you. Let us know in advance.

Your door code is the last 4 digits of the phone number you enter at checkout. Your confirmation email shows it, along with the address and Wi-Fi details. The code starts working at your check-in time.

Yes. Seattle has a secured covered garage spot for compact and regular-sized cars. Silverdale and Bremerton have driveway parking, and Silverdale's driveway also fits an RV. The garages at the Silverdale and Bremerton homes aren't available to guests.

No pets at Silverdale and Bremerton. Smoking is allowed outside only at Silverdale and Bremerton, and there is no smoking inside any of our homes, including the Seattle condo. See each home's page for its full house rules.

It's available at no extra charge. Please read the hot tub rules and agree to the waiver before using it. Don't add chemicals, and don't wear lotion or sunscreen into the tub.

None of it is required, but any help is appreciated: gather used towels and start a load of laundry if you have time, throw trash away, turn things off, return keys and lock up, and put dirty dishes in the dishwasher and start the dishwasher (if needed).

Call us at (208) 718-1199. We'll sort it out quickly.